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ClearSight PetCare Solutions

Pre-Sales Service

Our professional team provides one-on-one consultation during the project initiation phase, recommending the most suitable equipment and customized solutions tailored to your actual scenario needs. We support sample customization and offer in-depth technical parameter explanations to ensure every choice precisely aligns with your business objectives.

In-Sales Assurance

From order confirmation to product delivery, we provide end-to-end tracking services. With flexible production scheduling, we implement strict quality inspections, logistics monitoring, and customs clearance assistance to ensure the safe and efficient arrival of equipment at your site.

After-Sales Service

We provide a 12-month warranty and lifelong technical consultation, with a 24-hour response time for fault reports. Our rapid replacement spare parts support, combined with regular remote diagnostics to optimize equipment performance, ensures minimal downtime. Distributors also receive localized training and marketing materials to help continuously enhance your service competitiveness.

ClearSight PetCare Solutions Service Policy

Service Tier	Target Clients	Core Benefits
Basic Support	Distributors/End-users	Standard warranty, remote technical consulting, spare parts supply
Advanced Support	OEM/ODM Partners	Dedicated engineer support, flexible production line adjustments, joint R&D
Premium Support	Large Medical Institutions	On-site training, equipment health monitoring, prioritized supply chain support

Core Policy Terms

Quality Assurance Policy

12-month free warranty (excluding human-induced damage)
Free repair or replacement of faulty equipment within warranty period, response time ≤24 hours (excluding cross-border logistics time)

Customization Service Policy

Supports functional module customization (e.g., dimensions, materials, control interfaces), minimum order quantity negotiable based on complexity
Custom solutions require signed technical confirmation, production cycle extended by 3-15 working days (depending on modification scope)

Supply Chain Assurance Policy

Standard orders shipped within 15 working days, expedited orders reduced to 7 working days (surcharge applicable)
Global spare parts coverage in key markets (Europe, Americas, Southeast Asia, Middle East), emergency parts dispatched within 72 hours

Key Considerations

Liability Scope Definition

Warranty exclusions include:
Damage caused by improper use per operation manual
Unauthorized disassembly or modification of core components
Damage due to natural disasters or force majeure

Cross-Border Service Notes

Supports multiple trade terms including DDP (Delivered Duty Paid), requires complete customs clearance documents
Additional tariffs or inspection fees may apply in special regions (e.g., South America, Africa), advance notification required

Technical Upgrade Reminders

Major software upgrades must be implemented remotely by our engineers to ensure compatibility

Hardware version updates communicated 3 months in advance, with trade-in discount options provided

Service Commitment

We ensure you receive through standardized processesand flexible response mechanisms:

Transparent Progress Tracking(real-time updates via online order system)
Technical Safety Net(lifetime free consulting, priority channel for emergency failures)
Sustainable Upgrade Path(modular design supports future functional expansions)
For detailed policy documents or custom service agreements, contact your dedicated account manager.

Global Hotline: +86-15069703696

Email: chengguanaurora@163.com

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chengguanaurora@163.com

+86-15069703696

Office A, Room 13-1, Financial Center Building, No. 89 Yangzhou North Road, Longqiao Street, Yanzhou District, Jining City, Shandong Province, China