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Views: 0 Author: Site Editor Publish Time: 2025-11-26 Origin: Site
I. Service Plan Overview
1. Full-Cycle Service Framework
Pre-Sales: Needs analysis → 3D solution customization → Sample testing → Technical confirmation
In-Sales: Order production → Quality control → Logistics tracking → Customs clearance support
After-Sales: Installation guidance → 12-month warranty → Lifetime technical support → Performance optimization
2. Customized Service Tiers
Service Tier | Target Clients | Core Benefits |
Basic Support | Distributors/End-users | Standard warranty, remote technical consulting, spare parts supply |
Advanced Support | OEM/ODM Partners | Dedicated engineer support, flexible production line adjustments, joint R&D |
Premium Support | Large Medical Institutions | On-site training, equipment health monitoring, prioritized supply chain support |
II. Core Policy Terms
1. Quality Assurance Policy
12-month free warranty (excluding human-induced damage)
Free repair or replacement of faulty equipment within warranty period, response time ≤24 hours (excluding cross-border logistics time)
2. Customization Service Policy
Supports functional module customization (e.g., dimensions, materials, control interfaces), minimum order quantity negotiable based on complexity
Custom solutions require signed technical confirmation, production cycle extended by 3-15 working days (depending on modification scope)
3. Supply Chain Assurance Policy
Standard orders shipped within 15 working days, expedited orders reduced to 7 working days (surcharge applicable)
Global spare parts coverage in key markets (Europe, Americas, Southeast Asia, Middle East), emergency parts dispatched within 72 hours
III. Key Considerations
1. Liability Scope Definition
Warranty exclusions include:
✓ Damage caused by improper use per operation manual
✓ Unauthorized disassembly or modification of core components
✓ Damage due to natural disasters or force majeure
2. Cross-Border Service Notes
Supports multiple trade terms including DDP (Delivered Duty Paid), requires complete customs clearance documents
Additional tariffs or inspection fees may apply in special regions (e.g., South America, Africa), advance notification required
3. Technical Upgrade Reminders
Major software upgrades must be implemented remotely by our engineers to ensure compatibility
Hardware version updates communicated 3 months in advance, with trade-in discount options provided
We ensure you receive through standardized processesand flexible response mechanisms:
✅ Transparent Progress Tracking(real-time updates via online order system)
✅ Technical Safety Net(lifetime free consulting, priority channel for emergency failures)
✅ Sustainable Upgrade Path(modular design supports future functional expansions)
For detailed policy documents or custom service agreements, contact your dedicated account manager.
Global Hotline: +86-15069703696
Policy Email: chengguanaurora@163.com
Note: This policy was updated in November 2025. ClearSight reserves the right of final interpretation.
